The ATAF-Support program is a FREE online web database application that can handle online support request. ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installed The ATAF-Support has 4 forms * A support form where the user can raise a support request * A reply form where the help desk can answer support questions * A view form where the users can read the answer * A Knowledgebase search form

• License: Freeware
• Language: English
• Release: 2002-12-01
• Size: 49 Kb
• Cost: Free

TS Man is a professional computer service & repair tool. TS Man is designed to support the computer service & repair businesses in achieving a fast, professional and accurate service delivered to their customers. It is the ideal choice for small companies and individuals who are in the business of computer maintenance and repair.

• License: Shareware
• Language: English
• Release: 2006-08-16
• Size: 14 Mb
• Cost: 95.00 $

Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (no simultaneous limit). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost of $199 per concurrently active support session.

• License: Freeware
• Language: English
• Release: 2006-11-12
• Size: 14 Mb
• Cost: 199.00 $

ZAP is a one click user profile mirroring software. ZAP allows you to migrate domain profiles, allows different Windows user accounts to share the same user profile on a machine. With ZAP Mirror you can quickly and simply join your workstation to a new domain and keep all your current settings when you logon with your new domain account. The best part is mirroring works between local and domain accounts or vice-a-versa.

• License: Shareware
• Language: English, Arabic, ChineseSimplified, ChineseTraditional, Czech, Danish, Finnish, French, German, Greek, Hindi, Hungarian, Italian, Japanese, Korean, Other, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Urdu, Vietnamese, Yiddish
• Release: 2006-04-08
• Size: 735 Kb
• Cost: 499.00 $

Razordesk is the tool you need to manage your business IT support requirement. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. 10U Starter Edition is ideal for Small Business/SOHO. Easy to install and includes free 14 day installation support.

• License: Commercial
• Language: English
• Release: 2006-10-23
• Size: 10 Mb
• Cost: 175.00 $

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

• License: Demo
• Language: English
• Release: 2002-07-17
• Size: 437 Kb
• Cost: 49.00 $

ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.

• License: Demo
• Language: English, German, Spanish
• Release: 2006-11-20
• Size: 15 Mb
• Cost: 630.00 $

X-Lizard is the compact and simple management program, created especially for storage of your confidential data, such as the passwords, usernames, etc. X-Lizard will allow to get easy and simple access to records, quickly to edit records containing names and the passwords, one click of the mouse will reproduce your password and a user’s name in the form of input for any program or a website.

• License: Shareware
• Language: English
• Release: 2008-04-25
• Size: 2 Mb
• Cost: 25.00 $

Guestbook*Star lets you create a guest-book and its CGI with absolutely no programming experience. User feedback is an essential ingredient for a successful Internet-site, whether it is commercial, academic or social. It is imperative to know your customers' and visitors' opinion to gauge your site's success and identify future online strategies. An online guest-book gives your visitors a friendly avenue to express their opinions and comments.

• License: Commercial
• Language: English
• Release: 2004-11-29
• Size: 1 Mb
• Cost: 49.00 $

The User Monitor is a program that performs hidden monitoring of a user's actions. The User Monitor controls all of the user's actions that were performed on the computer, it also provides information about the time spent on the computer, about the programs that were used and about the time spent on the current program.

• License: Shareware
• Language: English
• Release: 2006-06-25
• Size: 3 Mb
• Cost: 24.95 $

- Enable/Disable the Arabic keyboard using Control + Shift - Is not affected if you have other non arabic keyboard on the computer installed. - Doesn't install system files - Arabic Unicode enabled, used for chat and search - Arabic Wordpad, to write Arabic unicode Documents - Save/open Arabic Unicode files. - Save As Arabic HTML files - Virtual Keyboard to show the Arabic keyboard, and when you click on shift, it shows the

• License: Shareware
• Language: English, Arabic, ChineseSimplified, ChineseTraditional, French, German, Italian, Japanese, Russian, Spanish
• Release: 2006-10-28
• Size: 3 Mb
• Cost: 15.00 $

Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required.

• License: Freeware
• Language: German, English
• Release: 2007-11-27
• Size: 258 Kb
• Cost: Free

MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..

• License: Demo
• Language: English
• Release: 2006-03-31
• Size: 8 Mb
• Cost: 349.00 $

The Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets.

• License: Shareware
• Language: English
• Release: 2007-09-18
• Size: 40 Mb
• Cost: 24.95 $

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

• License: Freeware
• Language: English
• Release: 2007-02-19
• Size: 9 Mb
• Cost: Free

123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. The advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! It's Java chat server& flash live chat client with cheap price.

• License: Shareware
• Language: English, ChineseSimplified
• Release: 2005-07-27
• Size: 16 Mb
• Cost: 399.00 $

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

• License: Commercial
• Language: English
• Release: 2006-03-30
• Size: 6 Mb
• Cost: 200.00 $

SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.

• License: Freeware
• Language: English
• Release: 2005-09-01
• Size: 117 Kb
• Cost: Free

VenusValley Live Support enables you to chat live with people visiting your website. You can monitor your site visitors, answer questions from potential/existing customers in real-time. Your customers get instant gratification and your sales increase tremendously. It provides sound notification everytime a visitor arrives or leaves. You should sign up for an account(trial account available) to use this software as an operator.

• License: Shareware
• Language: English
• Release: 2003-07-14
• Size: 51 Kb
• Cost: 16.95 $

Omni Customer Support allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement

• License: Commercial
• Language: English
• Release: 2007-11-27
• Size: 2 Mb
• Cost: 69.00 $